Returns, Refund & Store Credit Policy – House of Agam

At House of Agam, we aim to make your shopping experience seamless and worry-free. If you wish to return an item, please review the policy below.

1. Return Window

Customers may request a return within 10 days of receiving the parcel.

To be eligible, the product must be:

• Unused, unworn, and unwashed
• In original condition
• With all tags, labels, and packaging intact

2. Refund / Credit Options

Once the returned item is approved after inspection, customers may choose one of the following options:

a) Store Credit

Customers can receive the full value of the returned product as store credit, which can be redeemed within 12 monthsfrom the date of issue.

b) Refund to Original Payment Method

For prepaid orders, refunds can be processed to the original payment method used during purchase.

c) Bank Transfer

Customers may also opt to receive the refund via bank transfer.

3. Restocking Fee

For monetary refunds (bank transfer or original payment method), a nominal restocking fee of ₹200 per item will be deducted from the refund amount.

4. Return Approval & Inspection

All returns are subject to inspection after the product is received by our team. House of Agam reserves the right to reject returns that do not meet the eligibility criteria.

5. Non-Returnable Items

The following items may not be eligible for return:

• Customized or altered garments
• Worn, washed, or damaged products
• Items returned without original tags
• Final sale / discounted items (if applicable)

6. Important Notes

• Store credit is issued for the full product value.
• Refund processing timelines may vary depending on the payment provider or bank.
• Shipping charges, duties, or taxes (if any) may be non-refundable unless the return is due to an error from our side.